Greets guests and presents them with the menu.
Informs guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and also try to upsell.
Take food and beverage orders from the guest on the order-taking pads or on the handheld Point of sale ( POS ) system.
Obtaining revenues, issuing receipts, accepting payments, and returning the change.
Performing basic cleaning tasks as needed or directed by the supervisor.
Filling in for absent staff as needed
Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy, etc, Without the egg, etc.
Communicate to the guest and provide assistance with their queries.
Coordinate with the bus person, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.
Server food and beverage to the guest as per the course of order.
Observes guests and ensure their satisfaction with the food and service.
Promptly respond to guests with any additional requests.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
Prepare mixed drinks for service to your customer's table.
Properly open and pour wine at the tableside.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the resort.
Must have some familiarity with basic cooking skills.
Assist bus persons with stocking and maintaining the restaurant par stock levels and side station.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
Print the closing report and drop the cash off with the front office/accounts department.
Tally the Credit Card settlements for the day with the batch closing report from the EDC machine.
Close the shift on the POS terminal.