Reviewing current/assigned systems and presenting ideas for system improvements, including cost proposal
Working closely with Sales Team, Product Designers and Customer Care

Producing detailed specifications and writing the programme codes for process improvement

Testing the product in controlled, real situations before going live

Preparation of training manuals for users on new products and processes

Maintaining the systems once they are up and running

 Document any identified required changes and communicate them to the relevant authorities.

Advising senior management on best practice and process efficiency.Process analysis using IT resources at an advanced level to create IT solutions, enabling the organisation to better meet its goals.

Advising senior management on best practice and process efficiency.

Training staff on how to use the new systems developed or systems improved.

 Analysing consumer and product behaviour patterns to improve product success and consumer satisfaction

Administering salesforce database

Updating and calibrating the database when required to boost efficiency and stability

Working on the development of the database and ensuring the database remains in good condition

Measuring the company’s level of business efficiency across various and multiple criteria and make recommendations in the best interest of the company

Designing a framework for data mining within the company across key areas for performance management 

 Developing data analysis and interpretation tools for the various departments

3rd party platform integration implementation and support
New and existing Mobile Application development, upgrade and management