Work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
Assist software developers to resolve technical issues during the software development process.
Produces software usage documents, user guides/manuals and manages issues tracking and issues documentation.
Document issues and their solutions to help future efforts in the design and implementation of software products.
Generate technical reports focusing on customer complaints and resolutions.
Address customer concerns and issues regarding software installation and operation.
Manager UATs for new software product delivery.
Train users/customers on software products.
Must demonstrate strong analytical, troubleshooting, and problem-solving skills. 
Attention to detail is also a requirement.
Responding in a timely manner to service issues and requests.
Ability to learn fast and be able to communicate effectively within the team and with end-users.