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Field Support Engineer

Jobs > IT & Telecoms > Field Support Engineer


  • Track and repair signal outages on Gpon including signal leakages on the network in coordination with Engineering, Maintenance, and NOC teams
  • Ensure sites are attended to within SLA.
  • Update dispatch with accurate information pertaining to sites and customer feedback
  • Ensure quality is attained with reference to industry standards.
  • Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
  • Maintain integrity including management of customer premises, company Image, and phone etiquette.
  • Share feedback on issues pertaining to the network and customer experience.
  • Share relevant information with relevant teams including addresses, gaps, and network issues
  • Respond to customer inquiries about products, work operations, etc. during field contacts.
  • Produce and maintain all records related to the assigned tasks
  • Ensure work tools are well maintained including laptops, Compression tools, motorbikes, etc

Qualifications, Skills & Competencies:

  • First degree in a relevant field of study.
  • Minimum of 5 years experience in the design and construction of Fiber Optic Networks, including 2 years of experience at various levels of project management.
  • A comparable amount of training, education, and experience may be substituted in lieu of some of the minimum qualification
  • Good knowledge of GPON protocol (ITU-T G.98x standards) and/or a strong experience of GPON equipment configuration (OLT & ONT) is mandatory
  • Considerable knowledge of design and construction practice on GPON fiber-optic networks
  • Good knowledge of equipment and technologies like
  • Ethernet access networks (VLAN bridging, cross-connect)
  • Ethernet QoS (policing, shaping, IEEE 802.1p, 802.1q, 802.1ad)
  • Measurement equipment's (protocol emulators, traffic generators, protocol analyzers)
  • Ability to operate an OTDR to troubleshoot and test fiber optic cable.
  • Ability to troubleshoot large GPON network with minimal supervision.
  • Thorough and complete knowledge of rules, regulations, policies, and procedures applicable to the electric and communication industry, and the ability to apply them in day-to-day engineering situations
  • Considerable knowledge of local and state permitting agencies codes and regulations
  • Considerable knowledge of other office software, such as Microsoft Word, Excel, and Access.
  • Ability to write technical specifications
  • Extensive knowledge of the creation of fiber optic paths and calculation of loss budgets.
  • Considerable ability to establish effective working relationships with internal and external customers.
  • Ability to plan the work of technical personnel engaged in surveying.

Demands of the Job:

  • Possibilities of working at odd hours should be expected